Returns Policy
Last updated: September 5, 2026
Returns, Refunds & Cancellations
At MedBracelet, we want your bracelet to arrive exactly as ordered. This policy explains our voluntary guarantee and does not limit any mandatory consumer rights that apply in your country.
Personalized bracelets
A bracelet engraved with a name, medication, medical condition, phone number, or other custom text is made to your specifications. Clearly personalized goods are generally excluded from the EU 14-day change-of-mind withdrawal right. This does not affect your rights when an item is faulty, damaged, or not as ordered.
90-day quality guarantee
Contact us within 90 days after delivery if your bracelet:
- arrives damaged or defective;
- contains an engraving error made by us;
- is materially different from the item you ordered.
After reviewing the order details and photographs, we will provide an appropriate remedy, such as a replacement, repair, price reduction, or refund. Where mandatory law gives you stronger rights, those rights apply.
Non-personalized items
Where applicable, unused non-personalized items may be returned within 14 days after delivery. Contact us before sending anything back. Items must be returned in their original condition and packaging. Unless the item is faulty or we made an error, return shipping is the customer’s responsibility.
Cancellations and engraving changes
Contact us immediately if you need to cancel or change an order. Once engraving or production has started, we may be unable to change or cancel the personalized item.
How to request help
- Message us through MedBracelet on Messenger or email support@medbracelet.eu.
- Include your order number, a description of the issue, and clear photographs when relevant.
- Wait for return instructions before mailing an item. Returns sent without authorization may be delayed.
Refund timing
Approved refunds are issued to the original payment method. Banks and payment providers may take 3–10 business days to display the credit after we process it.